360 Controller shell, CG board, add-on

[bluelight360]

I have installed dozens of these, both CG and matrix, and never had a problem until the last batch. As Matrix boards are harder to find, I am using mostly CG, and I find, like I have found a few others have, that the X(blue) and the back/start have issues and dont want to light up. I contacted XCM and they say get the add on from the reseller. The reseller says they dont know of any add on. I know its not my install, as I have done many and know how to wire them from memory. I even test them on a matrix board that I have and cant use, and they all work fine. It is just when installed to a CG board.


Anyone have this problem or know anything about this supposed add-on. If it exists, why doesn't it come included, especially since it effects the newer and more common boards?!