Ps2 image not showing up with xcm 1080p vga box

[misericordias]

Hello, it seems I'm having trouble with getting this box to work lol. I've tried multiple component cables and different vga cables, but I can't seem to get a picture to show up on my samsung 22' monitor. I've checked that my ps2 is set at component mode, but still no image shows up, it's just black. Eventually, a picture does sometimes show up, but it's heavily distorted and only lasts for a few seconds. I'm beginning to think that the cables aren't the problem, but the box itself. I would love it if I got some clarification on this matter

[wroxtar]

Someone needs to answer this customer. Hello XCM team or TEAM XCM, where are you?
I'm not buying this thing unless you clarify this issue. Damn, I was so close to placing an order. You saved me bro! Thanks

[TeamXCM]

Sounds like the unit is defective, get it replaced.